8335 W. Goshen Ave.
Visalia, CA. 93291
(559) 651-8080
Fax: (559) 651-1840 (No Unsolicited
faxes accepted)
Email address:
mail@rvexpressca.com
OUR MISSION
R.V. Express
was established in 1990 by Rick Bean, Sole Proprietor. Since its
establishment, R.V. Express has developed into a diverse R.V. repair
business. Our mission is to provide RV customers with a full range of
services by offering RV parts, repair and accessory installation,
insurance and warranty work, propane, dump station, mobile services and
free repair estimates.
(Some restrictions may apply).
Rick has over 20 years of experience and knowledge of the RV industry. In 1984, Rick went to work for his father, Gerry Bean, in Simi Valley, California. Rick's grandfather, Bob Bean, established Simi RV Sales in 1969. After Bob Bean retired, he sold the family business to his son Gerry Bean. Rick worked as the Service Manager for Simi RV Sales for 7 years. His responsibilities included supervising a staff o four employees and ensuring that all service needs were met according to customer needs. Rick has attended many trade school and manufacturer's classes to enhance his knowledge in order to provide improved services to his customers. Rick has received many service certificates from companies like Dometic, Norcold, Fleetwood, RVIA Trouble Shooters Clinic, Duo-Therm Suburban, Hydro-flame, Atwood, Manchester Tanks, and A&E.
Our definition of a Customer:
1. A Customer is A Person, Not a Statistic
2. A Customer is Not Dependent on Us, We are Dependent on Them
3. A Customer is Not an interruption of our work,
they are the Purpose for it
4. They are Not an Outsider to our Business, they are A Part of it
5. They are Not Someone to Argue or Match Wits with
6. A Customer is The Most Important Person by Email, on the Phone, and in
Person.